Return / Exchange

CanadaWheels.ca wants you to be completely satisfied with your purchase. If you have any issues with the products you’ve received, please send an email to [email protected] and our team of experts will work with you to find a solution.  

If you wish to return, exchange, or cancel any items on your order, please refer to our Return Instructions Page to get step by step instructions on how to complete this process.

If you have any further questions regarding your request, please email [email protected]. Please attach as many images or videos you see fit and ensure that all original packaging has been held. 

Damaged/Incorrect Items

If you have received items that appear to be damaged or incorrect, please send an e-mail to [email protected] and include images of what you have received along with your order number. One of our customer service reps will be assigned to your case and will work to get the appropriate items returned and replaced right away. Please note that once mounted and/or used, damaged/incorrect items are considered accepted as received and can no longer be exchanged or returned.

Returning New Products

CanadaWheels.ca wants you to be completely satisfied with your purchase. Our Return Policy is simple: you may return any brand-new product, with original packaging and protection, within 30 days of your purchase.

Fitment Issues

Please make sure you always test-fit your wheels on both the front and rear of your vehicle before mounting tires, this way you can be easily helped if there is a fitment issue. Items will not be accepted for return once mounted. CanadaWheels reserves the right to request images showcasing the fitment error, in order to validate the claim with the manufacturer (ex: image of brake contact point), in order to proceed with a return. CanadaWheels reserves the right to request the VIN number of the vehicle in cases of fitment error, in order to validate the vehicle information provided on the order.

CanadaWheels will absorb all shipping charges incurred on returns related to fitment when the order is guaranteed to fit by CanadaWheels. In cases where the items are not guaranteed to fit by CanadaWheels prior to shipping, or where vehicle data is not supplied/supplied incorrectly, returns based on fitment will be credited less all incurred shipping charges.

Incorrect Items

Please inspect all items on your order after taking delivery to ensure your order has arrived correctly. If you believe any part of your order has arrived incorrectly, please send an email to [email protected] or fill out a return request form and a member of our Returns team will work to have this replaced for you as quickly as possible. CanadaWheels reserves the right to request images of the products received to confirm the error and condition of the items. Please note that once mounted, used or damaged, incorrect items are considered accepted as received and can no longer be exchanged or returned. CanadaWheels will absorb all shipping charges incurred on returns/exchanges where the items have arrived not as described/ordered.

On cases where items have arrived as advertised, but are not what you are looking for, the return will be credited less all incurred shipping charges.

Other

Any product returned based on aesthetic value alone may be credited less all incurred shipping charges. Products must not be damaged or used in any way, or the return will be declined. CanadaWheels reserves the right to request images of the products received to confirm condition of the items. All returned products are fully inspected upon receipt, and refunds are subject to decline based on the condition of the returned items. Note that as part of our quality control practice, products are fully inspected prior to shipping to ensure quality. Products returned may be subject to a restocking fee of up to 30%.

Special Orders

All TSW wheels, Bayern wheels, Black Rhino wheels, Coventry wheels, Cray wheels, Mandrus wheels, Lumarai wheels, Petrol wheels, Redbourne wheels and Victor Equipment wheels are considered Special orders. Special order returns will be approved or denied on a case-by-case basis. Special order items will also be subject to a restocking fee of up to 30% for all returns and cancellations.

Mounted Packages

CanadaWheels is proud to offer Mount and Balance packages for certain combinations of wheels and tires! Please note this section only applies on orders of Mounted Packages, where the mounting is done in a CanadaWheels facility prior to shipping.  For Mounted Package returns based on

Fitment:

CanadaWheels will absorb all shipping charges incurred on returns related to fitment when the order is guaranteed to fit by CanadaWheels. CanadaWheels reserves the right to request images showcasing the fitment error, in order to validate the claim with the manufacturer (ex: image of brake contact point), in order to proceed with a return. CanadaWheels reserves the right to request the VIN number of the vehicle in cases of fitment error, in order to validate the vehicle information provided on the order.

In cases where the items are not guaranteed to fit by CanadaWheels prior to shipping, or where vehicle data is not supplied/supplied incorrectly, returns based on fitment will be credited less all incurred shipping and mounting charges.

Incorrect Items:

CanadaWheels will absorb all shipping charges incurred on returns/exchanges where the items have arrived not as described/ordered. CanadaWheels reserves the right to request images of the products received to confirm the error and condition of the items. For mounted packages, please note that once used (installed to the vehicle) or damaged, incorrect items are considered accepted as received and can no longer be exchanged or returned.

On cases where items have arrived as advertised, but are not what you are looking for, the return will be credited less all incurred shipping and mounting charges.

Other:

Any product returned based on aesthetic value alone may be credited less all incurred shipping and mounting charges. Products must not be damaged or used in any way, or the return will be declined. CanadaWheels reserves the right to request images of the products received to confirm condition of the items. All returned products are fully inspected upon receipt, and refunds are subject to decline based on the condition of the returned items. Note that as part of our quality control practice products are fully inspected prior to shipping to ensure quality. Products returned may be subject to a restocking fee of up to 30%.

Conditions

If you would like to make a return or exchange, you must contact us and obtain approval and a Return Merchandise Authorization Number (RMA #). CanadaWheels reserves the rights to ask for images corroborating any claims of incorrect fitment. Any returns that do not receive prior approval and RMA # will be refused and returned to the customer. All items must be returned with receipt, RMA # and waybill, in the original state in which they had been received.

Returns will not be accepted on items that are:

• Without original packaging and protection
• Used or damaged
• Mounted and balanced (excluding Mount and Balance Packages where rims and tires are mounted in a CanadaWheels facility prior to shipping)
• Returned without obtaining RMA #
• Returned more than 30 days after purchase
• Special orders (returned at our discretion)

CanadaWheels is not liable for any loss or damage that may occur during return shipment. 

CanadaWheels is not responsible for any labour cost.

Refunds

All refunds will be credited to the method of payment used during purchase (Credit Card, PayPal or Affirm). All returned items must be fully inspected before being credited. We will make every effort to process your refund quickly.

Warranty

All products sold by CanadaWheels.ca have a manufacturers’ limited warranty extended to the original purchaser to cover conditions that are reasonably considered to have been within the manufacturers’ control. All warranties applicable are listed within the Product Details section under any specific product.

Warranty requests submitted to CanadaWheels will be submitted to the manufacturer by CanadaWheels on behalf of the consumer. All requirements and conditions of a warranty claim are at the discretion of the manufacturer. All claims will be approved or denied at the discretion of the manufacturer. CanadaWheels cannot override the warranty decision made by the manufacturer in any scenario.

Replacements

All replacement item(s), whether the need for a replacement arises due to customer preference or any fault on CanadaWheels' part, are sent upon the condition that the original item(s) will be returned to CanadaWheels. 

Specific return instructions for all orders requiring replacements will be communicated via Email from our Returns department, [email protected]

If original item(s) are not returned within 30 days of receiving any replacement item(s), the value of the replacement item(s) will be charged to the original method of payment used on the order.