Return / Exchange

CanadaWheels.ca wants you to be completely satisfied with your purchase. If you have any issues with the products you’ve received, please send an email to [email protected] and our team of experts will work with you to find a solution. 

If you wish to return, exchange, or cancel any items on your order, please refer to our Return Instructions Page to get step by step instructions on how to complete this process. Please note we cannot guarantee orders can be cancelled once placed.

If you have any further questions regarding your request, please email [email protected]. Please attach as many images or videos you see fit and ensure that all original packaging has been held.

Damaged/Incorrect Items

If you have received items that appear to be damaged or incorrect, please send an e-mail to [email protected] and include images of what you have received along with your order number within 24 hours of delivery. Any damaged products reported after 24 hours of the delivery date may not guarantee a replacement, and any claim received more than 48 hours after delivery will not be accepted.

Please note that once mounted and/or used, damaged/incorrect items are considered accepted as received and can no longer be exchanged or returned.

Returning New Products

CanadaWheels.ca wants you to be completely satisfied with your purchase. Our Return Policy is simple: you may return any brand-new product, with original packaging and protection, within 30 days of your purchase.

All returned orders will  be subject to a return shipping charge of $40 + tax per item, unless otherwise stated.

• This is not applicable to parts orders, or customers in Yukon, Nunavut, or NWT. Please contact the returns team for a shipping quote.

Fitment Issues

Please make sure you always test-fit your wheels on both the front and rear of your vehicle before mounting tires, this way you can be easily helped if there is a fitment issue. Items will not be accepted for return once mounted. If a fitment issue is present, CanadaWheels requires clients to take pictures of the fitment issue prior to requesting a return and will not cover any labour costs incurred. CanadaWheels reserves the right to request the VIN number of the vehicle in cases of fitment error, in order to validate the vehicle information provided on the order.

CanadaWheels will absorb all shipping charges incurred on returns related to fitment when the order is guaranteed to fit by CanadaWheels.

Incorrect Items

Please inspect all items on your order after taking delivery to ensure your order has arrived correctly. If you believe any part of your order has arrived incorrectly, please send an email with photos of the incorrect item(s) to [email protected] or fill out a return request form and a member of our Returns team will work to have this replaced for you as quickly as possible. Please note that once mounted, used or damaged, incorrect items are considered accepted as received and can no longer be exchanged or returned. CanadaWheels will absorb all shipping charges incurred on returns/exchanges where the items have arrived not as described/ordered.

Other

Any product returned based on aesthetic value alone may be credited less all incurred shipping charges and or mounting charges (for mount and balance packages). Products must not be damaged or used in any way, or the return will be declined. CanadaWheels reserves the right to request images of the products received to confirm the condition of the items. All returned products are fully inspected upon receipt, and refunds are subject to decline based on the condition of the returned items. Note that as part of our quality control practice, products are fully inspected prior to shipping to ensure quality. Products returned may be subject to a restocking fee of up to 30%.

Special Orders

All TSW wheels, Bayern wheels, Black Rhino wheels, Coventry wheels, Cray wheels, Mandrus wheels, Lumarai wheels, Petrol wheels, Redbourne wheels and Victor Equipment wheels are considered Special orders. Special order returns will be approved or denied on a case-by-case basis. Special order items will also be subject to a restocking fee of up to 30% for all returns and cancellations.

Mounted Packages

CanadaWheels is proud to offer Mount and Balance packages for certain combinations of wheels and tires! Please note this section only applies on orders of Mounted Packages, where the mounting is done in a CanadaWheels facility prior to shipping.  For Mounted Package returns based on

Fitment:

CanadaWheels will absorb all shipping charges incurred on returns related to fitment when the order is guaranteed to fit by CanadaWheels. If a fitment issue is present, CanadaWheels requires clients to take pictures of the fitment issue prior to requesting a return and will not cover any labour costs incurred. CanadaWheels reserves the right to request the VIN number of the vehicle in cases of fitment error, in order to validate the vehicle information provided on the order.

Incorrect Items:

Please inspect all items on your order after taking delivery to ensure your order has arrived correctly. If you believe any part of your order has arrived incorrectly, please send an email with photos of the incorrect item(s) to [email protected] or fill out a return request form and a member of our Returns team will work to have this replaced for you as quickly as possible. Please note that once mounted, used or damaged, incorrect items are considered accepted as received and can no longer be exchanged or returned. CanadaWheels will absorb all shipping charges incurred on returns/exchanges where the items have arrived not as described/ordered.

Other:

Any product returned based on aesthetic value alone may be credited less all incurred shipping and mounting charges (for mount and balance packages). Products must not be damaged or used in any way, or the return will be declined. CanadaWheels reserves the right to request images of the products received to confirm the condition of the items. All returned products are fully inspected upon receipt, and refunds are subject to decline based on the condition of the returned items. Note that as part of our quality control practice products are fully inspected prior to shipping to ensure quality. Products returned may be subject to a restocking fee of up to 30%.

Conditions

If you would like to make a return or exchange, you must contact us and obtain approval and a Return Merchandise Authorization Number (RMA #). CanadaWheels reserves the rights to ask for images corroborating any claims of incorrect fitment. Any returns that do not receive prior approval and RMA # will be refused and returned to the customer. All items must be returned with receipt, RMA # and waybill, in the original state in which they had been received.

Returns will not be accepted on items/orders that are:

Without original packaging and protection

Used or damaged

Mounted and balanced (excluding Mount and Balance Packages where rims and tires are mounted in a CanadaWheels facility prior to shipping)

Returned without obtaining RMA #

Returned more than 30 days after purchase

Special orders (returned at our discretion)

Submitted without vehicle information

Orders where the fitment guarantee has been waived by the customer

CanadaWheels is not liable for any loss or damage that may occur during return shipment.

CanadaWheels is not responsible for any labour cost.

Refunds

All refunds will be credited to the method of payment used during purchase (Credit Card, PayPal or Affirm). All returned items must be fully inspected before being credited. We will make every effort to process your refund quickly.

Warranty

All products sold by CanadaWheels.ca have a manufacturers’ limited warranty extended to the original purchaser to cover conditions that are reasonably considered to have been within the manufacturers’ control. All warranties applicable are listed within the Product Details section under any specific product.

Warranty requests submitted to CanadaWheels will be submitted to the manufacturer/supplier by CanadaWheels on behalf of the consumer. All requirements and conditions of a warranty claim are at the discretion of the manufacturer/supplier. All claims will be approved or denied at the discretion of the manufacturer/supplier. CanadaWheels cannot override the warranty decision made by the manufacturer/supplier in any scenario.

CanadaWheels will not compensate or cover any duties, shipping fees, or installation fees incurred for warranty claims.

Tire Warranty:

For tire warranty claims, the following information is needed:

Vehicle Year

Make

Model

Tire Make

Model

SKU

Size

Tire Mileage

DOT

Tire Positioning

Wear

A copy of your replacement invoice

For tire warranty, replacement purchase must be the same product as the original purchase.

Wheel Warranty:

For any Out of Round wheel warranty, a photo of the wheel (without a tire installed) on the balancer showing the balancer readout is required. 

All other requirements for both Wheel and Tire warranties are subject to the manufacturer's claim evaluation process on a case by case basis.

Replacements

When a replacement is required for a damaged/incorrect item or a fitment issue, a second order will be processed, charged in full, and shipped out to you. Simultaneously, a return for the original order will be processed. A refund for the second order will be issued once the original order has been returned, received, and inspected.

Specific return instructions for all orders requiring replacements will be communicated via Email from our Returns department, [email protected]