CanadaWheels Terms and Conditions

Welcome to CanadaWheels! Our mission is to provide high-quality automotive products and exceptional service. By using our website, you agree to our terms and conditions outlined below. Please review them carefully to understand our policies on shipping, returns, exchanges, and promotions.

Shipping Policy:

At CanadaWheels, we prioritize timely and secure delivery of your orders. Our shipping policy covers various aspects to ensure clarity and satisfaction.

1. Standard Shipping: Orders are processed within 1-2 business days and shipped using reliable carriers. You will receive a tracking number to monitor your order's progress. Delivery times vary based on the chosen shipping method, typically ranging from 3 to 7 business days within Canada. Please note Our Shipping times are estimates only and are not a guarantee. 

2. Free Shipping within Canada: We offer free shipping on select items to most locations across Canada. This service aims to provide added value to our customers, ensuring that your orders reach you without additional cost. CanadaWheels.ca free shipping promotions cover up to $150 in shipping charges anywhere in Canada. If the shipping quote from our courier is above that, clients will be shown the corresponding shipping charge at checkout once the shipping address is provided. For Example: If the total shipping cost is $200, the customer will be charged $50 at checkout.

3. World-Wide Shipping: For our international customers, we provide worldwide shipping with certain conditions. Shipping rates and delivery times depend on the destination. Customers are responsible for any customs duties or taxes applicable to their orders. We strive to ensure that our international shipments are handled with the same care and efficiency as our domestic deliveries.

For more detailed information, please visit our Shipping Policy and Canada-Wide Free Shipping pages.

Returns and Exchanges:

Your satisfaction is our priority. If you need to return or exchange an item, our policy provides clear instructions and conditions to facilitate this process.

1. Returns: If you are not completely satisfied with your purchase, you can return unused and undamaged items in their original packaging within 30 days of purchase. To initiate a return, contact our customer service team to receive a return authorization. We aim to process returns swiftly, ensuring your satisfaction.

2. Exchanges: Exchanges are available for items of equal or lesser value, subject to availability. The process is straightforward: contact customer service to begin the exchange. Our goal is to make sure you receive the right products to meet your needs.

For comprehensive details, please refer to our Return/Exchange Policy.

Marketing and Promotions:

We offer various promotions and marketing activities to provide added value to our customers. Our terms and conditions ensure these activities are conducted fairly and legally. By participating in any of our promotions, you agree to abide by these terms.

1. Discount at Checkout through Coupon Code: Several times a year, we introduce promotions that offer discounts at checkout using a coupon code. These promotions are typically based on a minimum order value, and may apply to our entire product portfolio or selected categories. Each coupon code can only be used once per customer, and only one coupon code can be applied per order, even if multiple codes are available. Coupon codes cannot be applied to previously placed orders, are not transferable, and are not redeemable for cash or credit. To use a coupon code, customers must enter it in the dedicated box at checkout before completing their order.

2. Markdown Promotions: We frequently offer discounts on specific products, displayed as markdowns on the product's selling price. The discounted price is automatically applied when the product is added to the cart. When markdowns are applied, customers can see the previous price and the current discounted price, sometimes with a percentage-off badge. The discounted price is automatically applied when the product is added to the cart, so there is no need for customers to apply a promo code.

3. Final Sale: When a product is labeled "Final Sale," it is offered at a significant discount. However, products purchased during Final Sale events are not eligible for return or refund. Customers should consider this before making a purchase.

4. Draw-Based Promotions and Giveaways: Our Draw-based promotions and giveaways are only open to legal residents of Canada, and participants must complete a skill-testing question, as required by Canadian contest regulations, to ensure compliance with legal standards and maintain fairness.

Canadian laws require that contests avoid being pure games of chance. To comply, we conduct skill-testing questions to introduce an element of skill. These questions are typically mathematical, multi-step, and must be answered correctly without assistance within a specified timeframe. This ensures that the contest is not purely based on luck, thus avoiding the classification as an illegal lottery. 

Customers may participate in draws by engaging with our platform and/or social media channels in various ways outlined at the launch of each draw-based engagement program. Prizes vary and may include gift packs or cash back. Prizes are non-transferable, non-refundable, and cannot be exchanged for money.

Draws are conducted in a formal session, often with the presence of CanadaWheels’ board members, and sometimes live broadcasted on our social media channels. We also keep records and evidence of our draws to ensure legitimacy and transparency. Winners' first names and last initials may be published in accordance with our privacy policy and contest terms.

Privacy Policy:

Protecting your privacy is very important to us. Our privacy policy outlines how we collect, use, and protect your personal information.

1. Information Collection: We collect personal information when you register, place an order, or subscribe to our newsletter. This information includes your name, email address, mailing address, and payment details.

2. Information Use: Your information is used to process transactions, improve customer service, and send periodic emails. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except for trusted third parties who assist us in operating our website and conducting our business.

3. Data Protection: We implement a variety of security measures to maintain the safety of your personal information. This includes the use of encryption, secure servers, and regular security audits.

For more information, please read our full Privacy Policy.

General Terms:

By using our website, you agree to comply with all applicable laws and regulations. We reserve the right to update these terms and conditions at any time without prior notice. It is your responsibility to review these terms regularly.

Contact Us: 

If you have any questions or concerns regarding our terms and conditions, please contact us at [email protected] or call us at 1-800-453-4484.