CanadaWheels operates warehouses Nationwide. We are still open and processing orders as we usually would.
As of April 8, 2020 our service levels are:
- - Sales and Support Team: Active
- - Order Processing: Active
- - Shipping and Tracking: Active
- - Returns: On Hold
We are committed to remaining open and serving our customers to the best of our abilities at this difficult time.
Due to the huge demand for courier services at this time, orders may have extended shipping times. Our warehouse staff is operating in a limited capacity in order to help slow the spread of Covid-19. As a precautionary measure, order return requests are to be held until our social distancing protocols are lifted.
If you have any questions or concerns please Contact Us
Seasonal Delays are in Effect
Please allow an additional 2-3 business days to your order processing and shipping expectations. We appreciate all our customer's patience during this time of year.
Free Shipping is available for clients in Canada only.*
CanadaWheels.ca free shipping promotions cover up to $150 in shipping charges anywhere in Canada. If the shipping quote from our courier is above that, clients will be sent a message explaining the additional charge required to ship their order. The client then has the option to absorb that cost, or cancel their order.
Eligible orders include
- Orders of 4 or more matching wheels.
- Orders of 4 or more matching tires, valued over $100 each before tax.
- Full packages of 4 matching wheels, and 4 matching tires.
*Exclusions include: Orders to Yukon, Northwest Territories, Nunavut, Inuvik, and Northern Labrador. If you live in one of these Provinces or Territories, please contact us in advance of your order so that we can discuss shipping with you. You can do so by calling 1-800-453-4484 or sending an e-mail to email@example.com
Any shipment of wheels or tires, which is refused on delivery, will be returned to the facility from which it was shipped. All charges incurred will be deducted from the client’s refund unless otherwise granted exception by a member of CanadaWheels.ca management.
All orders to countries other than Canada are subject to shipping charges. If you live in the USA or anywhere other than Canada, please send an e-mail to firstname.lastname@example.org prior to ordering so that our customer service team can calculate any shipping charges you may incur.
Order Processing and Shipment Tracking
All orders will be processed within a warehouse, or the customer otherwise notified, within 2 business days of the order being received. Tracking information will be supplied to the customer as soon as the shipment has left the warehouse.
Please note that if your order is made on or around a Civic Holiday, there may be a 1-2 business delay in processing and/or shipping of your products.
NOTE: CNC drilled wheels have a higher processing time of +/- 2 weeks. Please make this consideration when placing your order.
We apologize in advance for any inconveniences and in closing we would like to sincerely thank you for your business!