Installation Instructions
Thanks for shopping with us! We’re excited for you to experience your new ride, please follow the recomended instructions below to get the most out of your purchase.
INSPECT ALL PRODUCTS
Before beginning installation, please take a moment to review your shipment and confirm that everything matches your order.
1. TIRES: Verify that each tire matches the Brand, Model, Size and Speed/Load Rating listed on your invoice.
2. WHEELS: Check the inside of each wheel box to ensure the Brand, Model, and Finish (paint/color) of your wheels matches what you ordered.
3. PARTS: Review all included parts to confirm you received the correct items.
4. MOUNTED AND BALANCED ORDERS: Inspect the front and back of each wheel to ensure there is no damage and that all balance weights are still securely in place.
5. INSTALLATION KIT: If installation hardware was ordered, check all boxes—hardware is sometimes packaged inside the wheel boxes.
PERFORM TEST FIT BEFORE INSTALLING
1. Do not mount tires onto the wheels until you have confirmed proper suspension and brake clearance at both the front and rear of your vehicle.
2. Fitment issues: If you encounter any problems, take clear photos or videos showing the issue and contact our Returns & Warranty team. All products must be returned in their original packaging.
3. Clean hubs: Ensure that your vehicle’s hubs are free of salt, rust, or debris, as these can prevent the wheel from fitting properly over the hub.
4. Reminder to your installation shop: If any fitment issues occur after tires have been mounted, these items are no longer considered new per our policy. In such cases, you may incur shipping and restocking fees, or returns may be refused entirely.
KEEP ALL PACKAGING UNTIL YOUR INSTALLATION IS 100% COMPLETE
1. Original packaging is required for returns: Any items being returned must be in their original packaging. We cannot accept returns without original packaging.
2. Submitting a return: Returns for some or all items must be requested through your MyAccount page. For step-by-step instructions, please refer to our return guide. If you prefer to speak with a returns specialist, email us at returns@canadawheels.ca
Need Assistance?
If any issues arise after following the steps above, please contact us immediately via email. Include your Order ID, a clear description of the issue, and, if possible, any photos that illustrate the problem. Our team will work promptly to resolve any challenges that fall within our Return/Exchange Policy.
For further inquiries, you can reach us at:
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Email: sales@canadawheels.ca (please include your Order ID in the subject line)
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Phone: +1-800-453-4484 (Monday–Friday, 9 am–6 pm EST)
Thank you once again for choosing CanadaWheels. We truly appreciate your business and are committed to ensuring that every customer enjoys a seamless experience and loves their new ride!
