- Where is CanadaWheels.ca located?
CanadWheels.ca is located in Canada's capital, Ottawa, Ontario. We ship from over 250 warehouses across Canada. When your order is placed, our team ensures all the products ordered are shipped from the nearest warehouse to maintain the best possible delivery times.
- What kind of products does CanadaWheels.ca sell?
We offer Canada’s largest inventory of wheels, tires and automotive parts.
Our inventory consists of over 500 reputable brands in the automotive industry.
- Are the prices on CanadaWheels.ca listed in Canadian dollars?
We are a 100% Canadian company based in Canada’s capital, Ottawa, Ontario.
All the prices seen on the website are in Canadian dollars.
- How do I place an order with CanadaWheels.ca?
We only accept orders through our online website. Due to security reasons, our company does not take any orders over the phone or by email; all purchases placed must go through our website. However, we can always assist you on the phone or via email with how to place a new order with us.
If you would like to place an order with us, add the product to your cart and proceed to the checkout page. Please ensure your vehicle information is attached so we can guarantee the fitment on your order. If any issues or errors arise when placing your order, please do not hesitate to contact us. Our team of experts are always available to assist you during our business hours if you need any help navigating through the website when making a purchase.
- Where does CanadaWheels.ca ship to?
CANADA: We chose Purolator, Loomis Express, Canpar, FedEx, Dicom and Midland as our reliable shipping partners within Canada. As long as the following couriers can ship to your address, we can ship your order anywhere in the country. Please note, if for any reason we are unable to ship the product to your final destination, a representative will contact you within 1-3 business days with an explanation and options to either proceed or cancel your order.
For more information, please visit our shipping policy.
INTERNATIONALLY: We offer international shipping through DHL to most countries across the world. If you are looking for a shipping quote, please add the product you would like to purchase to your cart and proceed to checkout. Once there, insert your billing and shipping address and, before final payment, a shipping fee will be provided. Please note that we are unable to ship tires internationally.
PO BOX: Unfortunately, we do not ship to PO Boxes. Our couriers will not drop large items such as wheels, tires and auto parts to a PO box. We ask that upon filling out your information, you provide a civic address as your shipping address to ensure a seamless purchasing experience.
- Does CanadaWheels.ca offer free shipping?
Yes! CanadaWheels.ca free shipping promotion covers wheel and/or tire orders over $600 before taxes in eligible locations.
*Exclusions Include: Orders to Yukon, Northwest Territories, Nunavut, Northern Labrador and northern regions of each province. If you live in one of these Provinces or Territories, please contact us in advance as some addresses will not be able to have a shipping quote provided. You can do so by calling 1-800-453-4484 or sending an e-mail to sales@canadawheels.ca In the event there is an invalid address, customers will be contacted with their shipping quote prior to the order being processed and sent out.
- Do the products sold on CanadaWheels.ca have a warranty?
All products sold on CanadaWheels carry the respective warranties provided by the brand name manufacturers. While all warranties are handled directly through the respective manufacturers, we can facilitate your warranty process by submitting a case on your behalf. For any warranty claims, please contact returns@canadawheels.ca with your order ID, the reason for your warranty claim, photo evidence and any other available documentation. If the information provided is complete, we will file your claim. If any further information is needed, our returns team will contact you in three business days.
Please note that while we have a great relationship with all manufacturers and will facilitate the warranty process, final decisions are made by the respective manufacturers and not us. We also ask you to stay patient as each manufacturer works on a different timeline.
- What is the pre-installation process once I have received my order from CanadaWheels.ca?
Please inspect all your products and labels to ensure the products received match your order. Furthermore, ensure you keep all the packaging until your installation is 100% complete.
For Tires: Make sure you have acquired the same Size and Speed/Load Rating as stated on your invoice.
For Wheels: Check each box to ensure the finish of the wheel (paint) is the same as those on your invoice.
For Mounted and Balanced orders: Inspect the front/back of each wheel/tire package to ensure there is no damage on the product and the weights have remained in place. Please be aware most mounted and balanced packages are position sensitive.
For Installation Kit: Check all boxes for installation hardware (if ordered). Occasionally installation hardware will be packaged inside the wheel boxes.
- What is the installation process when I have received my wheels?
Once you have received your wheels, perform a dry test fit before installing the products ordered. Dry test fitment means you test fit the clearance of the wheels on your vehicle before mounting the tires onto the wheel. When performing these inspections, please note the following:
a. DO NOT mount tires to the wheels until brake, body, and tie rod clearance is confirmed in the front/rear of your vehicle.
b. If there are any fitment issues, take a picture of the product, return the item to its appropriate box, and contact returns@canadawheels.ca with your order ID, photo evidence and any other available documentation.
c. DO make sure your hubs are free of salt, rust, or any debris, as these factors may interfere with the bore of the wheel fitting over your hub properly.
d. REMIND YOUR SHOP: If any fitment issues arise and tires have already mounted to wheels, these items, according to our policy, are no longer to be considered brand new. In this scenario, your return will be denied.
- How do I return a product from CanadaWheels.ca?
If a return request is required for some or all of the items ordered, please do so through your MyAccount page. For a step by step on placing a return request, please click on the following link for detailed instructions click here to log in. If you would like to speak to a return specialist, please email returns@canadawheels.ca.
Please note all original boxes and packaging is required for any return to be approved. If original packaging needs replacement, the return can be refused or, all packaging costs can be deducted from any refund/credit.
- How do I ensure a product will fit my vehicle?
The most effective way is to use our “Search by Vehicle” option which will guide you to all the wheels, tires, packages as well as auto parts that fit your specific vehicle.
Please note that all the necessary information for wheel fitments (PCD + Offset + Bore + Color), tire fitment (Size + Type), plus auto parts, are specified in the product detail section of each product.
For Wheels: if you are only buying wheels alone, please ensure your current tires fit the new wheels you are trying to purchase.
For Tires: if you are buying tires only, the most effective way to find tires that will fit your car is to "Search by Size". If you are unsure of your current size, read the specs of the front and rear tires you currently have.
- Why is my vehicle not listed on CanadaWheels.ca?
If your vehicle is not listed on our website, it is either because the vehicle model is very old or unique. While we constantly add and update our wheel database, in this scenario, do not hesitate to contact our team of car experts, who will happily guide you through finding products for your car.
Furthermore, please note whether your vehicle is listed or not on our website, add your vehicle information to your order to allow our team to confirm the fitment of your order.
- Does CanadaWheels.ca offer mount and balance packages?
Yes, we offer mount and balance packages. Because we deal with over 100 wheel and tire warehouses across Canada, not all the wheels and tires we offer can be mounted and balanced. Currently, we are offering these services only on products that are in the same warehouse.
For mount and balance options, please use our search by vehicle option and select “Shop Mounted Packages”.
- Do I need TPMS sensors for my vehicle?
Most vehicles require TPMS or Tire Pressure Monitor Sensors, but there are certain vehicles that can measure tire pressure through their ABS system, or do not have tire pressure sensors at all.
If you are uncertain if your vehicle requires TPMS sensors, you can search our website based on “Vehicle Information“, press “Shop Wheels”, and our system will display the OEM specs of your vehicle on the top banner. These OEM specs state if TPMS is required. If the specs say yes, then you will need to purchase new TPMS sensors, however, if they say no, you will not need to buy any.
You can verify and check this information through your car dealer. Simply provide them with your VIN and they will inform you if your vehicle will require TPMS sensors or not.
- What do I need to know about TPMS sensors purchased from CanadaWheels.ca?
We sell TPMS sensors that are designed to perform similar to O.E sensors, in terms of signal interval, durability & functionality. They all use wireless programming which means the sensors can be programmed from outside the tire from virtually any machine including, Bartec, Ateq, Autel etc. Please note the following:
Note 1: All TPMS sold by CanadaWheels will be pre-programmed for your specific vehicle before they are shipped.
Note 2: All TPMS are position sensitive. Once you receive the TPMS package, please ensure your installer follows the directions included in the packaging
Note 3: Some cars are self-learners and detect new sensors. Others may require your installer to force the brain of your vehicle to detect the new sensors.
- Do I need hub rings and an installation kit if I am buying new wheels?
Our system automatically checks if additional hardware is required, such as an installation kit or hub rings, when adding wheels to your cart based on a vehicle search. If these pieces are required for your purchase, then they will be added to your cart automatically.
- I have received my wheels but not my hub rings and/or installation kit?
When hub rings and/or an installation kit are purchased with your set of wheels, these pieces are packaged in one of the four wheel boxes. When receiving your order, please check in all the wheel boxes for the hardware purchased. If nothing is found, please contact our experts either by phone or email and we will help you accordingly.
The products automatically added to your cart will be required for fitment and safe installation.
- How are the wheels sold by CanadaWheels.ca packaged?
Wheels are sealed with a cloth cover or a foam sheet on both sides, wrapped in a plastic bag and packaged professionally to avoid any damages. We ensure all our products delivered to our customers reach the highest of standards.
- Are the prices listed on CanadaWheels.ca per wheels/tire or one set?
All prices listed on CanadaWheels.ca are per wheel/tire.
- Does CanadaWheels.ca offer deals and discounts?
Yes! Our deals and discounts are always directly applied to products listed on our website. Please note we offer the lowest prices in Canada and also have a Coupons and Rebates page where you can find all the latest tire rebates as well as any other active promotion.
- I own an automotive business, how do I open an account with CanadaWheels.ca?
Any shops or dealers that would like to inquire about purchasing through our platform, please note the following:
If you are a dealer or shop, making a first time purchase through our website of at least four wheels/tires or more, no discounts or deals can be given along with your first time purchase. After making your first purchase, please send an email to sales@canadawheels.ca with the purchase invoice and details about your business. This information will aid us in creating an account. Once this has been completed, an exclusive coupon code will be given that can be used when making purchases on our website and help you obtain further discounts.
- Does CanadaWheels.ca charge tax for those with a tax exempt?
Eligible First Nations people, bands and band councils of a First Nations reserve, may claim a rebate from taxes paid on qualifying goods and services purchased off-reserve, so long as the order is being shipped to a First Nations reserve. For any questions regarding tax exemption for First Nations (excluding Ontario) please contact our customer service team by email with your information as well as your shipping address and we will assist you accordingly.
FOR ONTARIO RESIDENTS:
We cannot offer tax exemption at point of sale as per Ontario Guidelines
"Vendors are not allowed to provide the rebate at the time of purchase when goods are purchased via the Internet or other ways that do not allow the vendor to verify the Certificate of Indian Status card.
The rebate also cannot be provided at the time of sale on goods imported by mail or courier."
The rebate can only be claimed on qualifying goods or services purchased for the exclusive personal use of eligible First Nations people or Bands where the order is shipped to a reserve. Orders shipped off-reserve are not eligible for tax exemption.
- Does CanadaWheels.ca have a price match policy?
Yes, CanadaWheels by default, will always try to showcase the lowest prices in Canada. If you find lower prices on an online retailer's website, or have paper quotes from a reputable store, please send us an email, and we will do our best to match or beat the cost shown.
For price matching a CanadaWheels Price change:
Prices on CanadaWheels are subject to change at any time without notice, as we are tied to manufacturer pricing. Price adjustment for an order is possible as long as your order has not reached the "Processed" stage. After the order is processed, it is no longer eligible for price matching.
For matching a competitors advertised price, your request must meet the following criteria:
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The part number, brand, model and finish of the product must match what is seen on our website.
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The lower price being presented must be in Canadian dollars and must include any additional shipping fees and appropriate taxes. Please Note that we will only match prices from authorized Canadian ONLINE Retailers.
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If you find a lower price at a local shop, only formal written quotes will be accepted. We will NOT match verbal quotes.
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The lower price cannot be due to a pricing error on the competitor's website. We will not match a price in which the minimum advertised price (MAP) has been broken by the competitor.
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The product must be IN STOCK on the competitor's website.
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The product must not be discounted, or have a discount code applied.
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Your order must not already be placed when the request is being made.
The following types of sellers DO NOT qualify with our price match policy:
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Marketplace sellers on websites such as Amazon, Kijiji and eBay.
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Private sellers who are selling used, refurbished or liquidated products.
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Special sales such as Black Friday, Cyber Monday, Boxing Day, liquidations, clearances & financing offers
We will consider price match requests based on the following guidelines. However, please note that CanadaWheels reserves the right to reject any price match request, even if all eligibility requirements are met. This decision may be based on factors including, but not limited to, the nature of the competitor's offer, product availability, or pricing errors.
- How Do Promotional Draws and Giveaways Work at CanadaWheels?
At CanadaWheels, we frequently run various promotions, each with specific conditions, particularly those involving draw-based or giveaway formats. These promotions are exclusively open to legal residents of Canada. In line with Canadian contest regulations, all eligible participants in our draw-based promotions and giveaways must complete a skill-testing question to ensure compliance with legal standards and to maintain fairness. Whenever such a draw is conducted, every eligible customer will receive an email from CanadaWheels containing a time-limited, mathematical skill-testing question. To qualify for entry into the draw, participants must submit their answers correctly within the specified timeframe. We also reserve the right to publish the winners' first name and last initial to publicly acknowledge their win, in alignment with our privacy policy and contest terms. By participating, entrants agree to these conditions, which are designed to protect all parties involved and maintain the integrity of our promotional activities.
