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We deliver all across Canada

PRIVACY POLICY

By visiting this site, you are accepting the practices described in this Privacy Notice. canadawheels.ca knows that you care how information about you is used and shared. We believe that your personal information deserves protection. While you can visit the site without registering or providing any personal information, you will need to provide the necessary information if you want to make a purchase.

What does canadawheels.ca do with your personal information?

  • Build your account.
  • Process your orders.

canadawheels.ca will store customer information if they chose to open an account. This information will be used to ease the future purchases. We will not share customer information with any third parties. In addition we have used the most advanced techniques to secure our website, protect your information and ensure a secure transaction.

By using our site you are allowing the cookie placement of third parties on your browser for targeted advertising purposes on our site, and sites across across the internet. This data may used by third parties for the advertising of our product based on your activity on our site, for a more personalized browsing experience. You can opt-out of this service, by going to the Network Advertising Initiative site at networkadvertising.org/choices, or clicking on the ad options when is appears on your screen.

PAYMENT POLICY

Our Accepted Payments policy helps ensure that buyers are offered safe, convenient payment options. We accept the following methods of payment:

  • PayPal.
  • Credit card (MasterCard, American Express, Visa Card).

All orders must be paid in full before goods are shipped. Special order items must be paid in full before the item is ordered.

 

SHIPPING POLICY

We will process your order as soon as the payment is received. In case of product availability the order will be shipped within 1-5 business days from the date the order is placed. The delivery time after shipment is 1-5 business days, depending on the buyers shipping address and the product availability. 

Our inventory is regularly synchronized with our local warehouses. Due to the volume of our sales at times we might receive online orders that are out of stock. In such instances the customer will be notified within 1-2 business days and is given the options to either receive full refund or will be given a time frame for product availability.

All products are sent directly to the address specified by the customer. When orders arrive, inspect each package to make sure there has been no damage during shipping. Don’t sign off your order until you check each package in front of the delivery company. Damage will be easily noticeable as if the boxes have been severely damaged more than likely the content of the package will have taken some damage. Make sure you take out each wheel and inspect them fully. If there is damage, please note on the waybill with the driver and get the driver to sign it as well. Further contact us via email and phone immediately.

 

RETURN POLICY

canadaWheels.ca wants you to be completely satisfied with your purchase. Our Return Policy is simple: you may return any wheel or tire within 48 hours of receipt if they are defective. Any product returned for credit must not be damaged or used in any way or we will refuse your return. Note that as part of our quality control practice, prior to any shipment of wheels or tires, products are fully inspected and pictures are taken to ensure and maintain the high quality of products. Products returned will be subject to a 20% restocking fee. The client is also responsible for shipping the products back to us. All the TSW wheels, Bayern wheels, Black Rhino wheels, Coventry wheels, Cray wheels, Mandrus wheels, Redbourne wheels and Victor Equipment wheels are considered Special orders. Special order returns are at our discretion on a case by case basis. Special order items will also be subject to a restocking fee should the order be cancelled.

 
If you would like to make a return or exchange, you must contact us and obtain approval and Return Merchandise Authorization Number (RMA #). CanadaWheels reserves the rights to ask for images corroborating any claims of in-correct fitment. Any returns that do not receive prior approval and RMA # will be refused and returned to the customer. All items must be returned with receipt, RMA # and waybill, in the original state in which they had been received.
 
Returns will not be accepted on items that are:
  • Used or damaged
  • Mounted and balanced
  • Returned without obtaining RMA #
  • Returned more than 48 hours after delivery
  • Special orders (returned at our discretion)

Note we are not responsible for any damage that may occur during shipment of the items during return. For your own protection, you may wish to send your return by insured parcel post or courier. Also, If we made an error in order processing or shipping, we will take care of the return and its respective charges.

Please send all returns to the address specified in your RMA form. All refunds will be credited to the credit card used in your purchase. We will make every effort to process your refund quickly and you will be notified of your refund by e-mail.

 

DISCLAIMER

canadawheels.ca disclaims all Warranties on the products sold hereby are those made by the manufacturer. Most manufactures do offer warranty as long as a valid receipt is shown to them. The seller (CanadaWheels Inc.) hereby expressly disclaims all warranties, either express or implied, including any implied warranty or merchantability or fitness for a purpose, and neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of said products. Buyer shall not be entitled to recover from the seller any consequential damages for property, damage for loss of time, loss of profit or income, or any other incidental damages. Aftermarket Wheels being wider will transfer more Road vibration then OEM Wheels. Prior to sell of said merchandise the buyer has been forewarned and this is not a condition for return of merchandise.